SHIPPING POLICY

We aim to deliver all orders to UK mainland addresses within 14 days. Usually you'll receive your order sooner.

 

We deliver free of charge to addresses on the UK mainland. For all non-UK-mainland addresses, we will need to calculate delivery charges based on (1) Location (2) Specific Order (dimensions and weight once packaged).

We aim to ensure that all orders arrive intact by using quality packaging which is sustainable as far as possible. 

RETURNS POLICY

Please contact us within seven days of receiving the item to help us understand the issue with your item. Please note that this is intended not to challenge your reasons for returning an item to us. It often saves you (and us) unnecessary time and money with returning items - for example, if it makes sense for us to simply send a replacement.

You can either use the Enquiry form further down this page, or call us:

+44 (0)1580 201092

Once we've agreed with you on the conditions for the return, the items can either be returned through the Post Office or a courier firm (either arranged by us or yourself). We will let you know the warehouse returns address when you contact us. For us to collect the item(s) from your nominated address, we would deduct the fee from any refunds due.

To return the item, it must be returned unused in the original packaging. Remember to always put your name, address and order number in the parcel.

Once we receive the item(s) from you, we will process your refund within 28 days.

OUR ADDRESS
GET IN TOUCH

The Artificial Plant Co

Gibbs Reed Barn, Pashley Rd, Ticehurst, East Sussex,

TN5 7HE

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