FAQs

How should I care for and maintain my artificial plants?


There are a few different ways to clean and care for your plants.

To reduce the inevitable dust build up, the leaves and fronds and can be lightly dusted using either a feather duster or for more intricate areas we recommend a soft bristled paint brush.

A damp cloth can be used with a little warm water to get rid of any marks, then gently dried with a soft cloth.

To prolong the life of your artificial plants when placing them outside, we recommend keeping them in a sheltered area. While synthetic fabric is less affected by sunlight than natural fabrics (like cotton or real silk), it is still possible for colours to slowly begin fading when the plants are exposed to direct sunlight over extended periods of time. To be on the safe side, it's probably worth taking the plants indoors during spells of extreme weather, which might include storms or heavy snow.




Why don’t my plants look exactly like the images on the website?


All our trees and plants arrive with a protective wrap around them and the leaves pushed together so no loose twigs or branches can get snapped off.

We recommend you shape the leaves by pulling them into the position you like.

Many of the leaves and branches have wire within the stems and these can be bent into a natural shape or to face the sunlight. They are fairly resilient to being fluffed out to create the perfect shape for your environment so don’t be afraid to man handle them (unlike the care you'd take with a real plant)!




How do you make sure my plant and planter arrives in good condition?


The simple answer is care, precision and experience. We pack everything on our own site with the utmost care, using sustainable packaging where possible and always ensuring all aspects of the product are protected for their journey.




How do I return an item?


Please contact us within seven days of receiving the item to help us understand the issue with your item. Please note that this is intended not to challenge your reasons for returning an item to us. It often saves you (and us) unnecessary time and money with returning items - for example, if it makes sense for us to simply send a replacement. You can either use the Enquiry form further down this page, or call us: +44 (0)1580 201123

Once we've agreed with you on the conditions for the return, the items can either be returned through the Post Office or a courier firm (either arranged by us or yourself). We will let you know the warehouse returns address when you contact us. For us to collect the item(s) from your nominated address, we would deduct the fee from any refunds due.

To return the item, it must be returned unused in the original packaging. Remember to always put your name, address and order number in the parcel.

Once we receive the item(s) from you, we will process your refund within 28 days.




Do the planters have good drainage eg: if they're left outside in the rain?


All our planters include a drainage hole in the base to ensure water can escape and doesn't build up in the container. Please note that the material used for the artificial plants is weather resistant but will naturally deteriorate and/or fade over time if exposed to constant extremes of weather.




Do I just get an artificial plant in a pot? Or is there some sort of material to make it look like the plant is actually "planted"?


All our planters will arrive top dressed with a 10mm layer of bonded pea shingle. This ensures the plant looks like it's been planted (as opposed to floating out of the pot).




How long should it take to receive my order?


We aim to send all orders to UK mainland addresses within 14 days from the date of ordering. For destinations outside the UK mainland, we calculate charges and delivery times specifically for each order. Please contact us with your order details if you wish to receive your items to an address off the UK mainland.




Where's my order?


For UK mainland addresses, it can take up to 14 days for your order to arrive. If it's been more than 16 days, please contact us and we will do our best to track down your order as soon as possible. For non-UK mainland addresses, we will have given you an estimated date when you should receive your order. If this date has been exceeded by more than two days, please contact us and we will investigate.





Still have questions? Send us a message and we'll get back to you within one working day.
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Gibbs Reed Barn, Pashley Rd, Ticehurst, East Sussex,

TN5 7HE

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